More about the Patient Portal

What is Adelante’s patient portal?

The patient portal is a personalized, secure website that enables you to manage your healthcare information and communicate with your healthcare providers at any time.

This patient portal is available from any web-enabled device including your phone, tablet or computer.

Why should I use the Adelante patient portal?

It’s a great way to get greater control of your healthcare and have everything you need in a single place. The portal allows you to make appointments, request prescriptions, or directly communicate to your healthcare team. You can also view your health records, access visit summaries and other documentation.

What kind of records can I access through the patient portal?

You’ll have access to lab and test results, visit summaries, visit attachments, immunization records, medications, appointment history, practice bills, and any other information your care team has made available for you to view. You’ll be able to easily review, download, or share your health records with other providers.

Is my patient portal secure?

Yes. Your patient portal is HIPAA-compliant, which means your information is securely stored and encrypted.

How do I access the patient portal

How do I enroll in the patient portal?

It only takes a few easy steps to get enrolled in the patient patient portal. First, provide a valid email address to your provider, or by calling us at 480-964-CARE. You will then receive an invitation to enroll.

After you follow the link on the invite, you will be asked to create a username and password. Just follow the onscreen prompts to activate your account.

Once enrolled, you will be able to use your username and password to securely stay in touch with doctors and access your health information anytime, anywhere.

How do I access my portal once I have created my account?

Once you have enrolled, you can access the patient portal from the Adelante website. We will also include a link whenever you receive an email from your provider.

Can I share access with a trusted representative?

You can invite trusted representatives to access your patient portal in your “Profile.” If they do not have a patient portal account, they will be prompted to create one. From there, they can toggle between their own account and any accounts that have been shared with them.

How can I access a patient portal for my child/underaged minor?

Your provider will send a parent/guardian an invitation to view and manage your child’s account.

More than one parent can have access to their child’s information. For example, divorced parents will have their own access to view their child’s portal account.

How can I use the Patient Portal

How can I access a patient portal for my child/underaged minor?

Your provider will send a parent/guardian an invitation to view and manage your child’s account.

More than one parent can have access to their child’s information. For example, divorced parents will have their own access to view their child’s portal account.

How do I contact my care team through my patient portal?

You can easily message a member of your care team through the “Messages” tab. While in your message inbox, you can send a new message, attach images, and view your care team’s replies.

How do I complete any necessary forms?

Log in to your patient portal account and click the “Health Forms” tab to view and complete your forms.

What do I do if I am having trouble getting in

What do I do if I forget my username and/or password?

To reset your username and/or password, click “I forgot my username and/or password” located beneath the portal sign-in button. You will then be prompted to answer your security question and reset your password at that time.

I can’t remember the answer to my security question to reset my password?

If you forgot your username and/or password and don’t know the answer to your security question, please reach out to your provider or call us at 480-964-CARE and ask to have it reset.

What do I do if I didn’t receive an invitation to create my patient portal?

Please ask a staff member if you are at one of our locations or call us at 480-964-CARE and we will resend an invitation to enroll.

Who do I contact if I have questions?

Please ask a staff member if you are at one of our locations or call us at 480-964-CARE and we will be happy to help you.